Refund policy

Due to the nature of greases and chemical products, Grease Lightning® maintains a strict return policy to protect product integrity and customer safety.  

  1. All Sales are Final 
    All sales are considered final once shipped.  We do not accept returns for opened, used, or incorrectly ordered product.  
  2. Damaged or Defective Products 
    If your order arrives damaged or defective, you must notify Grease Lightning® within 7 days of delivery.  To process a claim, we require the following information: 
      1. Photos of the damaged product 
      2. Photos of the packaging 
      3. Order Number & Delivery Date 
      4. Copy of Receipt / Invoice 
        After review, Grease Lightning® may, at its discretion, issue a replacement or refund.  
  3. Unauthorized Returns 
    Any product returned without prior written approval will be refused and returned to the sender at the customer's expense.  
  4. Shipping Costs 
    Original shipping charges are non-refundable.  If a return is approved, Grease Lightning® will issue a return shipping label.